Q&A

WHERE CAN I FIND MY TRACKING NUMBER?

All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.

THERE’S SOMETHING WRONG WITH MY ORDER.

Please email us or message us on Whatsapp, Signal, Telegram for the quickest reply! (we have a callcenter too!)

HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?

We typically process returns/exchanges within 48 hours upon receiving your package.

WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?

Due to our licensing agreements, some of our licensed products are limited to select countries.

DO YOU SHIP INTERNATIONALLY?

We currently ship to over 80 countries! we try to get more countries!

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Shipping times vary depending on your country of residence and the shipping method you select.

Hassle-Free Returns & Exchanges

Our Happiness Guarantee At Rezais, we stand behind our products. If you're not 100% satisfied with your purchase, we'll make it right. You have 30 days from delivery date to request a return or exchange.

Return Requirements For your return to be accepted:

Item must be unworn, unwashed, and in original condition
All original tags must be attached
Must include proof of purchase (order confirmation or packing slip)
Final sale items (discounted/promotional purchases) are not eligible

Your Return Options

Free Exchange or Store Credit
- No additional fees
- Subject to item availability
Refund to Original Payment
- $6.99 restocking fee applies
- Original shipping costs not refunded

Simple 3-Step Return Process

Email Us at [email protected] within 30 days of delivery
Pack It Up - We'll email you return instructions and address
Ship It Back - Use any carrier of your choice

What to Expect After Return

Exchanges: Processed within 1-3 business days after we receive your return
Refunds: Issued to your original payment method within 3-7 business days
Store Credit: Delivered via email immediately upon approval

Important Notes

Customer is responsible for return shipping costs
International duties/taxes cannot be refunded
Refunds exclude original shipping charges and the $6.99 processing fee

We're Here to Help! Questions? Our customer care team is happy to assist at service/[email protected]. Typical response time: 1 business day.

Thank you for choosing Rezais - we appreciate your trust in us!

Q&A